Last updated: 01/05/2026

This Privacy Notice explains how I collect, use, store, and protect your personal information when you use my services or contact me. I am committed to keeping your data safe and handling it in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who I Am

Business name: Cosy Corner Pet Hotel
Owner: Katie
Location: Sittingbourne, Kent, UK
Contact: enquiries@cosycornerpethotel.co.uk 

I am the data controller for all personal information collected through this website and during the booking process.

2. What Information I Collect

Information you provide directly

· Your name

· Your address

· Your email address

· Your phone number

· Emergency contact details

· Details about your pet(s) (name, species, health needs, behaviour, vet details)

· Booking information (dates, services required)

Information collected automatically

· Basic website analytics (e.g., pages visited, device type, browser)

· Cookies (if enabled on your site)

3. How I Use Your Information

I use your information to:

· Manage bookings and provide pet-boarding services

· Contact you about your booking or your pet

· Respond to enquiries

· Maintain accurate records for insurance and legal purposes

· Take payment and issue invoices/receipts

· Improve my services and website

· Comply with legal obligations (e.g., tax records)

I do not use your data for marketing unless you explicitly opt in.

4. Legal Basis for Processing

I process your personal data under the following lawful bases:

· Contract: to provide the services you have booked

· Legal obligation: for tax, insurance, and record-keeping requirements

· Legitimate interests: to run and improve my business

· Consent: for optional communications (you can withdraw consent at any time)

5. How Long I Keep Your Data

I keep your information only for as long as necessary:

· Booking and service records: 6 years (required for tax and insurance)

· Enquiry emails/messages: 12 months

· Pet information: kept only while you remain an active customer

After this, your data is securely deleted.

6. Sharing Your Information

I do not sell or share your personal data with third parties for marketing.

I may share your information only when necessary with:

· Veterinary professionals (in an emergency involving your pet)

· Insurance providers (if required for a claim)

· HMRC(for legal compliance)

· Website or payment service providers (secure, GDPR-compliant platforms)

All third parties are required to keep your data safe.

7. How Your Data Is Stored and Protected

I take data security seriously. Your information is stored securely using:

· Password-protected devices

· Encrypted cloud storage (where applicable)

· Secure website hosting

· Limited access (only I can access your data)

8. Your Rights

Under UK GDPR, you have the right to:

· Access the personal data I hold about you

· Request corrections to inaccurate information

· Request deletion of your data (in certain circumstances)

· Object to or restrict processing

· Withdraw consent (where consent is used)

· Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: www.ico.org.uk

9. Cookies

This website may use cookies to improve your browsing experience. You can disable cookies in your browser settings at any time.

10. Contact Me

If you have any questions about this Privacy Notice or want to exercise your rights, please contact:

Email: enquiries@cosycornerpethotel.co.uk
Address: Sittingbourne, Kent, UK